Can someone STOP CAPITEC demanding selfies?

I opened an account with this bank because they do fast payments between clients and their fees are reasonable. However their app and online banking are a nightmare to use as both demand selfies before you do payments, even for amounts less than R100 to clients you have paid before. You cannot get to do any online banking without a selfie. Their selfies do not work for me. I do not have great connectivity and although it is fine for most things, the CAPITEC app selfies always fail to go through. The little image just goes round and round and round endlessly. I have visited the branch and had a new image taken, I have written to their complaints dept. Nothing helps and it seems I will need to use a bank who does things simply to do my payments. I cannot understand why they implement a technology that does not work for some people and do not make it optional.