CB
Cindy B

1 reviews | Active since Oct 2014

23 Feb 2015, 13:57

Can not get into my Capitec Internet Banking

Capitec Bank - how awesome are your ad's and fee's - wow - I thought this was too good to be true and my goodness I was right.<br> Anyone ever tried changing their phone and then logging on to Capitec via computer?<br> Well today I did that after changing my phone on the weekend, and guess what, I happily try and go into my account to pay my landlord money to send me electricity vouchers and I CANT.<br> So I phone Capitec and get told that I have to come into the bank so that they can put the \capitec log in"onto my phone.<br> Now really"

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Replies (1)
Capitec Bank
Capitec Bank's reply23 Feb 2015, 14:10
Official
Hello CindyLouBurns,

Please accept my sincere apologies for the frustration which you have endured as a result of this incident.

Zenande Tabata will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.

Bianca Pieterse
Complaint Administrator
Capitec Bank