vR
virginia R

1 reviews | Active since Dec 2015

11 May 2021, 11:49

can i please receive my paid up letter

I will like to find out how long does capitec take to provide a paid up letter?

I settled my account with R 54 400 on the 30th of April, i have been advised that the payment was received and the payment has been updated accordingly. but to this date I still have not received my paid up letter. when will I receive my paid up letter and when can I expect my settlement to be updated on the credit bureau?

0
Replies (2)
Capitec Bank
Capitec Bank's reply11 May 2021, 11:52
Official
Good day Virginia 

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 

Capitec Bank 

vR
virginia R's update14 May 2021, 16:54
Reviewer Update
good day

kindly advise when can i receive my paid up letter, and when will the credit bereu be updated.

thank you