Can I please have a reversal of money taken out from my account

I am shook by the service received from capitec bank on the 31st of August. It saddens me that this is the second time I'm here complaining about the same business Cleary something is wrong..

On the 31st of August money was taken out from my account ref as MyProQuiz.com an amount of R800 as a purchase which I had no knowledge of because my card was with me.

I went to capitec bank immediately after this had been done to stop my card and have the money reversed.

When I got there it's like nobody knew what to do. I wanted to know from the person who assisted me if it was swipped or directly debited and the gentleman could not even confirme that. I requested for my card to be blocked so that no further amount could be taken out of my money and all that gentleman did was telling me that my card is old he will make a new card for me. I wanted to know if the transaction could be reversed and he said the purchase has not been processed as yet he can't be able to tell.

All I walked away with was a new card. Not knowing where or how was my money withdrew. Was it even going to be reversed.

I am so depressed right now for a 22 year old trying to make a living and so much of money gets taken out and the people employed to help us cannot be able to do anything.

I am so fed up with capitec bank right now. The customer service is pooor. If I were to go to another bank and ask a reversal they would have done it there and then. I think it's time I found another bank because capitec does not care about their customer's!! I am fuming right now and the sad thing is I don't even know if I'll get my money back. My monthly rent is due in a few days and I can't even pay that due to this.

I am so dissapointed yet again!!!!!