Can I please get back my money 😥😥

I went to Capitec ATM on the 7th of Jan to deposit R14 450, since it was a lot of money I had to half it, I then deposited R7 350 and after the deposit the ATM went offline. Got into the branch and logged deposit dispute, the money was returned on the 8th. I then went to deposit the remaining R7 100 on the 8th, this time around the ATM was very slow and it gave me a message, "thank you for using this ATM" and then "out of service" Got into the branch again to log a deposit dispute. Its been a week now. Went to branch to inquire on Monday, the lady who assisted me even called the headoffice and they told her that they are still doing manual investigation. How long does your manual investigation take? Where do you think the money that was over in your ATM's came from? Yoooh I've never felt so weak like now. I need to use that money for registrations and now Capitec doesn't even seem to care. I called headoffice myself and the lady told me she's escalating the issue and she'll get back to me with the respond, she didn't get back to me. As it stands now, I think i'm losing my trust on Capitec. I've never felt so weak and don't know what to do like now, Capitec is failing me, with my own money. Yoh wow😥😥