Can i please get assistance on this matter

Good Day Sir/Madam. I Hope this email finds you well.

My Name is Motumiseng Mosoete, residending in Protea Glen, Soweto.

On the 05th of November, I did a send cash on the Amount of R750 (I am Banking with Capitec ). so I went to withdraw the amount by Capitec Atm which is by the garage named: shell protea Gardens Garage.

On my arrival around 8am that morning, i put my reference number and pin and began the process to withdraw, then I pressed enter... Immediately I could hear the machine counting the notes, which clearly indicates that the money is about to go out; But to my Shock the machine switched off itself!Then it began to reboot itself, it took about 5min to switch back on. The Money Never Went Out!!! SO I made another cash send of R100, assuming that the money might be stuck in the machine, But it was not. Only R100 came out.

I gave them a call, once I had settled down, same morning. I explained to them, what the issue was, and they told me Since the atm was regulated by spark companies they weren't working that Saturday. So they told me to wait for investigation to take place on working days.

Reference case number was : ***3

On the 08th of November I went to Capitec branch by Eloof Street in Johannesburg, and they checked my reference number but they could not find it on the system ,Then the banker made calls about my reference number, and She said to me : it is still an ongoing case which takes up to 7 working days. She Gave me another reference number which was: 998 738 32. After that I got the below message from Capitec.

Capitec: Update on Reference number: ***9. We can confirm that your service request was unsuccessful and has now been closed. Kind regards.

With that Said, I find it very disturbing that a bank which I trusted with my hard earned money didn't follow proper procedures to get to the bottom of my issue , I know for a fact that I had the money and I never got it . Capitec is one of the biggest Bank in South Africa and treated this case with less regard( the message i got doesn't go along with the reference number given to me to follow up to add on it). I am 25 years old and a Father, I work very hard to take care of my family, with No privileges I have been standing to be a positive part of my community and society. But if Big companies like this keep taking from those who have less, with Less than good explanation on what happened, it is a clear indication that much more people have been a victim to this failing System. Where those who benefit from our hard earned money, continue to do so because there is never really retaliation from Majority. Capitec is a Big Entity, it should take Responsibility for the money I untrusted to them, regardless how small it may be, charges continue to be made on my account.

Please Help me to be the Voice of many others which injustice has been made with their hard sweated earned money.

I don't care about getting much from that money, But I refused to be the silence Voice, and Continue to allow such entities to take from those who work so Hard, and do not take responsibility in their End.

Thank you Regards.