CAN A MANAGER CALL AND RESOLVE MY INCORRECT ACCOUNT

As per message send from the bank advising they trying to contact me with no availability ... YET I am receiving calls twice to thrice a day from Capitec bank where agents are advising i am owing monies and none of them can confirm that there is any indication on the system that i have been trying to resolve the concerns on the account. There is no notice or any contact from a manager wanting to resolve this query. all of them ensure me that they will get a manager to call me back and nothing happen