JH
Jillian H

1 reviews | Active since May 2016

16 Apr 2018, 17:26

Calls over and over and over...systems not updatef

I have made an arrangement in March and I paid which is for 3 months and after that I will have to neg again. I assumed by making an arrangement I won't be harrassed.How wrong I was...as of the 29/03 I have been receiving 3/5 calls daily from different provinces for the same thing.....Does Capitec not update their systems and is it their core business to frustrate and Harass their clients?......Everyday without fail 3/4 calls just to say the same thing over and over and over again....Am I the only Capitec client. This type of behaviour will and need to be reported.....

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Replies (1)
Capitec Bank
Capitec Bank's reply17 Apr 2018, 12:27
Official

I acknowledge your posting, and have referred it to Viwe Bokveldt for immediate attention.

Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank