1 reviews | Active since Sept 2016

06 Nov 2017, 12:16

calling 6 times a day

I just got the first call for the day and expecting many more like usual. explain to me how calling me 5 times a day is not harrasment. i have had enough. please call me 5 times again today so i can have my lawyer sue capitec for harrasment.

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Replies (4)
Capitec Bank
Capitec Bank's reply14 Nov 2017, 08:06
Official

Thank you for your post captured on Hello Peter. We are currently experiencing technical difficulties and sincerely apologise for the delay in responding to your post.

Our aim is to alleviate client frustration and therefore invite you to contact our Complaint Management department directly in order to expedite your complaint. We regret the inconvenience this may cause.

Thank you for your patience herein.

Complaint Management

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Capitec Bank
Capitec Bank's reply17 Nov 2017, 14:39
Official

I acknowledge your posting, and have referred it to Wendy Mbelekane for immediate attention.

Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank

Capitec Bank
Capitec Bank's reply21 Nov 2017, 14:04
Official

Good day Mr Van Der Westhuizen

As discussed telephonically, I trust that your issue is now resolved.

Wendy Mbelekane

Complaint Management

Capitec Bank

's update23 Nov 2017, 14:51
Reviewer Update
Thank you Wendy for your great service, even thou the problem will continue I appreciate your'e understanding and advice. Thank you for going the extra mile and for understanding the situation