AS
Anelisa S
1 reviews | Active since Nov 2021
09 Nov 2021, 17:31
Call me back, you have wasted my airtime enough ***
Good day
I called your office and requested a settlement amount.
When I questioned the lady, I spoke to regarding the amount she gave, she told me to hold the line and I held for over 4 minutes, until I ran out of airtime.
The call lasted for a total of over +- 13 minutes, from waiting for someone to assist, to speaking to a consultant and being told to hold on.
Not the service I expect from Capitec bank, guess Capitec is not so special anymore.
Treating clients like this, goes to show what happens when a bank suddenly has so many client and they think they can treat them anyhow.
Just call me back I want a settlement amount, and you should be able to tell me why it the amount it is , and not make me wait for the answer.
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Replies (3)
Capitec Bank's replyOfficial
09 Nov 2021, 17:42Good day Anelisa
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Capitec Bank's reply09 Nov 2021, 17:42
Official
Good day Anelisa
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Capitec Bank's replyOfficial
17 Feb 2022, 19:54Hi Anelisa
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Capitec Bank's reply17 Feb 2022, 19:54
Official
Hi Anelisa
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
AS
Anelisa S's updateReviewer Update
20 Feb 2022, 10:46Oh really, the lady that called me never even confirmed my details, like I'd or anything. She just asked my name. As I recall we have POPIA not sure if Capitec does not confirm or is not legislated. Maybe you have your own rules. She gave my balence and explained everything without really checking besides my name if she was talking to the right person. I mean when I call your call centre I introduce myself, give my name and surname, but you will still ask for my ID. So I am not sure if with the complaints team that is not applicable becouse she told me she did not have to as she already have my details, which was not the point. The point is not becouse you do not have my details, the point is to make sure you are speaking to the right person and give my details to someone else. If this is your idea of resolved, you did a poor job shame. Your service is pathetic
AS
Anelisa S's update20 Feb 2022, 10:46
Reviewer Update
Oh really, the lady that called me never even confirmed my details, like I'd or anything. She just asked my name. As I recall we have POPIA not sure if Capitec does not confirm or is not legislated. Maybe you have your own rules. She gave my balence and explained everything without really checking besides my name if she was talking to the right person. I mean when I call your call centre I introduce myself, give my name and surname, but you will still ask for my ID. So I am not sure if with the complaints team that is not applicable becouse she told me she did not have to as she already have my details, which was not the point. The point is not becouse you do not have my details, the point is to make sure you are speaking to the right person and give my details to someone else. If this is your idea of resolved, you did a poor job shame. Your service is pathetic