call logged no response

I used my card at KFC my card first declined and the consultant said we must change card machines we did <br> and the transaction was successful . I later checked my statement and found out that I had two transaction from KFC . I DISPUTED THE TRANSACTION with my bank they logged a call with back office no call , sms /email from so called bank of mine . the consultant had the guts to ask me if I had the slip of declined transaction I as never advised by consultant at KFC to take the slip[ in the first place i'm still waiting for my money capitec