Call Centre unable to logg a disbute.

<p>On the 5th of July there was an ******* online purchase on my account. Called in the 6th did everything, even my card was stopped and I was told they will come back to me during the day. I'm understanding, everyone is busy so it is fine if it doesn't happen immediatly. So this morning on the 14th i called again just to find out. There is nothing logged on my profile. So the first guy starts asking security questions( the usual )and then the call was dropped. Ok fine try again then the call was dropped again. This time it was just as after i told what my problem is. So after all of this the dispute is still not logged I don't have a bank card and call centre doesn't want to talk to me</p>