JW
Jerome W
1 reviews | Active since Mar 2022
25 Jul 2025, 12:23
Call Centre service - credit card query
Today, I called the call centre using the app to query my credit card. I got cut off on all 3 occasions! The call centre agents were all unable to understand my query and when looking at my statement I was cut off. It is a simple query and each person were absolutely clueless in handling my simple query. The customer service deserves less than one star.
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Capitec Bank's replyOfficial
25 Jul 2025, 12:35Good day Jerome
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply25 Jul 2025, 12:35
Official
Good day Jerome
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank