Call Centre Pathetic attitude

on the 23rd June 2018 i called through to Capitec bank and spoke to Vanessa Wolmarans (as per Bonginkosi Zwane) requesting proof of payments made into one of my beneficiaries from January to date. The idiot told me she doesnt have the access to execute my request and that she needs to log a call on her end ref: ********** 5 and that it would take about 2 working days for the proof of payments to be mailed to me. Today i follow up on the call and got through to an extremely helpful Bonginkosi Zwane who mailed the documents instantly, thus concluding that the ****y Vanessa with an ATTITUDE didn't want to assist me. This is one of the reasons i have stopped my salary to be paid into Capitec