1 reviews | Active since Sept 2016
call centre nightmare
<p>I thought switching to capitec was the best move ever but now I am beginning to regret, can someone sort me out please, the last person I spoke to was a meipone and was so unhelpful. I have 2 problems, number 1- I keep getting sms's notifying me that my credit card is in arrears, when I called, the call center agent said that is not the case, which is which because these sms's are annoying and there was a debit from my std bank account to capitec. Number 2- I hate having to go back and forth to get this secure code story sorted, cos everytime it gets suspended, the branch then resets only to have the same problem happen again, I hate this, can someone help me sort this out today please </p>
I acknowledge your posting, and have referred it to Keshia Nomdo for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,
I acknowledge your posting, and have referred it to Keshia Nomdo for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,
thank you for getting back to me and having resolved my first problem - credit card. However the internet team could not assist me regarding the secure code issue and this is really frustrating because I prefer online shopping and I can't do anything till this is sorted. The lady I spoke to was so not helpful, the more I explained to her its the activation code sent to me via sms that always gets rejected, my frustration is every time it does this, it ends up suspending the registration, which then means that I have to go to the branch, I do not have time, I am only available on Sundays, so please can a Technical person get back to me and assist me with this whole process because I am not going back to the branch AGAIN.
thank you for getting back to me and having resolved my first problem - credit card. However the internet team could not assist me regarding the secure code issue and this is really frustrating because I prefer online shopping and I can't do anything till this is sorted. The lady I spoke to was so not helpful, the more I explained to her its the activation code sent to me via sms that always gets rejected, my frustration is every time it does this, it ends up suspending the registration, which then means that I have to go to the branch, I do not have time, I am only available on Sundays, so please can a Technical person get back to me and assist me with this whole process because I am not going back to the branch AGAIN.