Call centre lying about being online

Monday I went in to Capitec bank at Centurion Lifestyle centre to open an account, but was told that their systems are offline. On Tuesday I phoned first and the call centre agent told be that all was fine and I could visit the branch, only to get there and be told AGAIN that they are offline. I can expect cheap service from a cheap bank, but why lie about it and make me drive there for nothing? Definitely won't be opening a new account anymore! People should watch out for government level service at Capitec!