FVDM
Fanus Van Der Merwe

1 reviews | Active since Feb 2013

18 Jun 2015, 10:31

Call Centre Harrassment/Insurance BS

My complaint is two-fold. First of all I was re-trenched in November 2014 and when I app**** for the insurance on my loans to cover the monthly installments, I was told that the loans were not six months old yet and therefore the insurance does not cover. In other words if you take out insurance on your vehicle you will only be covered after six months...I dispute this!!<br> <br> Secondly, because I was re-trenched I fell behind on my monthly loan payments. I have made several arrangements for payment on the 3 loans I have, but for some reason I get called almost on a daily basis by someone telling me my accounts are in arrears and what am I going to do about it......how many arrangements must I still make and how long are they going to takea to record these arrangements and stop harrassing me?!! I will not answer any more calls from an 087 number!!!

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Replies (1)
Capitec Bank
Capitec Bank's reply18 Jun 2015, 11:38
Official
Hello Supersharkie,

I acknowledge your posting, and have referred it to Oscar de Villiers for immediate attention.

Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank