Call centre faulty and non of the Capitec staff seem concerned

I tried contacting the Capitec call centre (***) most of yesterday regarding an online payment on my Savings account, and the only department you can get through to is their loans section. After 4 failed attempts, the loan section agents gave me another number to try (***), but this takes you back to the legal department. I tried calling the landline available to foreign callers, again it takes you to the loans section. One of the loans section agents then transferred my call to a direct number in the correct department - I sat for 11 minutes listening to the phone ringing until I eventually put the call down. I tried this same exercise again a short while later and this time listened to a ringing tone for 18 minutes. I emailed their Client Care to advise them of the problem - and their response, "to call their call centre". Thinking maybe the problem was resolved I called again this morning, and once again went through to the loans department. I feel sorry for anyone who had their card ****** as this is the same number you would need to contact.