Call Centre agents unprofessional

Call centre agents are do rude and unprofessional. I called in today and for the third time I am told of failing security questions that when I go to the branch I am told details will be updated yet this happen.

Secondly I was informed my funeral cover is behind however when I call in the agent told me that it will automatically update the error. How is that for service when my issues are not resolved.

I always regarded Capitec Bank as the best however it's people let the company down and the service is bad.

I have even sent an email to them yet no one has rep**** or tried assisting me or even acknowledged my email. I have forwarded all proof showing dates of payments.