Call Centre Agent very Rude and provided me wih a wrong name

On the 17th Oct 2018, I phoned Capitec to assist me with my cell phone banking, little di did I know that I will come across a call centre agent who was so rude and had no level of professionalism whatsoever. All I wanted was help with my internet bank, but the words that I got from Natasha Lekker was so bad to an extent that I have considered to change banks. I even aske this lady to refer me to her manager and she told me she does not report to anyone in a very sarcastic manner". I fail to understand why do we have such people destroying the industry of customer service, damaging the image of the org. I could hear through the conversation that she was very casual about this and she's used to being rude and abusive to clients. I urge the executives of Capitec to listen to the call and take necessary disciplinary action against such behaviour.