*********** Call Centre Agent and lame service

On Sunday the 2nd March 2025 at around 10:20 am, I went to deposit money at the Capitec ATM in Sasolburg and upon putting money in he depository, the dispensary run to indicate that the ATM was counting the money and in the process the ATM shut down and showed an "out of service" error on the screen and I immediately contacted Capitec Call Centre where an agent that attended to my call registered my complaint. Now, to my dismay and utter surprise, the terminal number on the said ATM was not requested by the agent which raises a question that how will they know which ATM to investigate to resolve my query. Today, Capitec tells me that they've done their investigations and didn't find the money and my account has not yet been credited which bears the question now, what happened to my money and very interestingly which ATM was investigated as the ATM I used, was not recorded by the Call centre agent to inform the investigators as to which device should be cash balanced to ascertain the surplus on that specific ATM. Capitec should really invest in training their Call centre agents to record appropriate and relevant information when logging incidents of this nature as it will save time, money and the inconvenience caused. Now, Capitec must send someone to investigate the CORRECT ATM and credit my account immediately as this have caused me considerably as it is.