Call centre

I called in to cancel/stop my card. spoke to Melisa in the Call Centre this was 07:09am, she confirmed that she has stopped my card, yet after an hour 30minuts I received two withdrawal notifications first was for R2000-00 and the Second one was for R1000-00.How is that possible after confirming my card was stopped. I didn't insert my pin or amounts. This is completely **************** and a ****. Management, check your staff, are they being loyal and faithful to your brand and its clients? This is unacceptable. If this is not resolve or be reimbursed, I will make it a point to drag the brand name/ image into the mud. I will go to the media and whatever social platforms to alert all innocent client banking with Capitec Bank