*********** call centre

Initially there was some online purchase made on my account that I was questioning. I asked if that people cannot be blocked. While talking to customer care via watsap I was asked for my ID number. I gave it thinking they wanna investigate. Next thing I get a message saying my card was stopped. I did not ask for my card to be stopped surely I shud have been asked before they stopped it. Yes I understand the activities on the account was ***** but u cannot stop a card without asking me first. Now I have to ay for a new card and thats an extra expense. I emailed the call center who was then going to investigate and two weeks later still no reply from them. Capitec needs to up there call center services as you need to make clients aware of what you are doing before you doing it even if it's protocol.