gT
glen T
1 reviews | Active since Apr 2012
11 May 2015, 11:47
Call Center no answer
Hi , I got a refund on a Emirates air ticket . As the refunded money is coming from overseas it seem it has to go through Capitec's foreign exchange . I received a voice mail on Friday 08 May saying I must call *** . I phoned this number today 11 May . I waited on the phone for 47 minutes and still no one answered .This is ridicules as I need to get hold of them so they can clear the money .
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Capitec Bank's replyOfficial
11 May 2015, 12:15Hello glenkt,
Please accept my sincere apologies for the frustration which you have endured as a result of this incident.
Adwena Williams will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Complaint Management
Capitec Bank
Please accept my sincere apologies for the frustration which you have endured as a result of this incident.
Adwena Williams will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Complaint Management
Capitec Bank
Capitec Bank's reply11 May 2015, 12:15
Official
Hello glenkt,
Please accept my sincere apologies for the frustration which you have endured as a result of this incident.
Adwena Williams will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Complaint Management
Capitec Bank
Please accept my sincere apologies for the frustration which you have endured as a result of this incident.
Adwena Williams will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Complaint Management
Capitec Bank