Call center is not useful, lazy to investigate and provide feedback as promised

I bought electricity using my app for R1500 on the 18th October 2026 at 04:16 pm, did receive the token number but when I tried to punch it on the meter box it doesn't go through, I immediately called Capitec and they said I should consult KSD Municipality and check with them, I went to the Municipality the following day and I was told that it is not showing on their statement that I bought electricity yesterday so I must go back to my Bank, same day I called Capitec again and the lady that assisted me said I will receive a new token number in the next 5 days, on the 23rd I called Capitec again just to follow up and I was told that there was no incident report loaded so I ask the lady to create one for me, she did and I got the incident *** and that I will receive feedback in the next 5 days, still no feedback received so I called them again yesterday on the 28th after waiting for so long I was told that they don't generate tokens so I must go to the Municipality again after I told repeatedly that KSD states that it's not reflecting on their statement, I need Capitec bank to issue me a new token number as promised... Thank you