Call Center Consultants Have no Experience with Capitec products.

Capitec call center consultants in the personal loan department do not have a clue about there own loan products. i called the call center on Thursday the 29.4.20 to inquire about activity and deductions on my account. The consultant had no clue about the the loan !!!! could not tell me the interest rate , why certain deductions are coming off , what the deductions are for ,why the amount goes up and not down after payments made!!! basically she could not answer any questions i had.I am starting to think that they are not telling us the clients everything as they are deducting amounts incorrectly and when and how they want. the phone gets up down in your ear when you start asking questions they can not answer , no one gets back to you even then one asks the consultants to call you back once they have the information one has requested. Seems like the only way to get answers here is to go to ombudsman .