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1 reviews | Active since Sept 2016

04 Oct 2016, 10:27

Call Center Agents from Capitec Are Disrespectful and have no customer service

<p>I just recieved a phone call from one of capitec's customer care workers, she was so rude and disrespectful. She didn't want to listen to what I have to say and she was forcing her opinions on me. I wanted to explain to her that I spoke with someone last month and she tells me that the guy didn't leave any notes so I don't understand why it should be my problem that no notes where left on the system by him. It such a disgrace that such people are employed to provide customer service while they clearly do not have. My day just got ruined from someone who should be providing customer service for a reputable company like Capitec. I'm disgusted.</p>

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Replies (1)
Capitec Bank
Capitec Bank's reply04 Oct 2016, 14:01
Official

I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.

Ana Henriques will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved to your satisfaction.

Complaint Management

Capitec Bank