Call back, Copy of recording

<p>I belive that i have requested yesturdays recording between myself and capitec, I had to give them reasons for the request (dont know why) and was promissed a call back from Faika Abrahams. I have requested recordings before but never received any. I believe that the consultant i spoke to before Faika did not really know what she was talking about and did not really have a clue to what the banking code is. I have made an arrangement for monthly repayment of my loan and this agreement was not adhered to by the bank. I was also told that the exstra money could not be returned to my account due to the system not allowing this, although a few minutes later the money was returned to my account and then withdrawn again, I would like to know why i am now responsible for the corst involved in this in and out transactions and will be farwarding a letter to the ombudsman if this is not sorted out with high priority. At an earlyer call from Capitec i was also told that no arrangement was made on the system only a note and that is why they take more than the arranged amount !!! Please explain to me how this works... </p>