Ca[itec Service

Hi. i made a mistake on a transfer from my bank app as my eyes are bad. Capitec will not call the client more than once that received the R 2100.00 in their account by accident in order to reverse the payment. This is my grandchilds school fees and uniform money. i have R 0 in my bank account. They say that i have to go open a civil case, what is the police going to do. they won't help get this money back. they don't give any info on where my money went, how will the police then be able to help me.