CAIPTEC REFUSED TO OPEN A BANK ACCOUNT AS MY ID WAS TOO OLD?

I visited Capitec Bank today to open an Account. After being taken through a lengthy process I was advised an Account could not be opened for me as my ID was too old? I advised some three weeks ago I had made payment through Amalgamated Auctions for a Car where the Account holder was a Capitec client I transpired that the Capitec Account holder was a ********* and there was no Car. I did advise the Assistant that I was surprised Capitec can quite easily open Accounts for their Clients who commit ***** on their Accounts however they could not assist me who was genuinely trying to open a Bank Account with them? They advised I should go to the Home Affairs and endeavour to secure a Temporary ID.