C

I did a funeral claim in twincity branch Bloemfontein, service was fast and payout very quickly, but consultant very cold, I did not even know we were done, I had to as k him, are we done? He showed no sympathy, nothing, I feel he could’ve been more welcoming and considerate especially if you know your customer just lost a loved one. Or maybe he got angry coz I got there just before closing time. I got a more welcoming service at old mutual before i moved my policies.