FL
Francios L

1 reviews | Active since Jan 2020

15 Jan 2020, 14:37

C

Dear Sir/Madam

It is with great regret that I have to inform you that I'm very concern about your bank building in Upington Scott Str branch.

On the 31 December 2019 I went to the statement computer in bank to retrieve a bank statement to see if my policy with Capitec was deducted. I put my phone on the student desk in front of the tablet to get my wallet out to swipe my card for the transaction. Upon retrieving my statement I took it from the printer and left without my phone.It was not even 5 to 45 seconds I return to the tablet table and the phone was gone.I hurry to the door man who select the tickets ,to notify him if he didn't saw the person who was next to me but with no regrets he saw.He took the branch phone and call my number 071******* where the phone was just ringing and me went outside to check if someone is looking suspicious but I couldn't reckon anyone.

So this morning I went to the bank and if the is cameras in the bank and should I ask for police for authorisation whereby a young told me that there is many cameras in the bank not knowing why I ask him that question.So Veronica recognise me and approach me in her lunch time and told me that there are no camaras in the bank. I was like "In the bank where all our money is handled" I couldn't believe it and leave the bank just realising of how in this land can we operate like this. Therefore I would like you to please answer me on this matter on the steps forward in the next 24 hours before I make this email public on hellopeter. I am still using my e-mail address and I do have a new number which is *** and the manager is Anver Darries at that branch.

Regards Francios Reginale Los

0
Replies (3)
Capitec Bank
Capitec Bank's reply15 Jan 2020, 15:34
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank
Capitec Bank
Capitec Bank's reply16 Jan 2020, 18:26
Official
Hi Francois

We tried to call you but to no avail. Please return our call in order to discuss your matter.

Kind regards
Capitec Bank
Capitec Bank
Capitec Bank's reply22 Jan 2020, 15:29
Official
Good day

We were unable to reach you telephonically and therefore sent you feedback via email.

Kind regards

Complaint Management

Capitec Bank