nM
nombuyiselo M

1 reviews | Active since Jan 2022

20 Jan 2024, 11:15

****** by the bank R43000. 00

In August 2022 I was at home, off sick when I was called by a Capitec Bank consultant advising about ***** happening with their bank. While listening to that she started telling me how much do I have in my account. Now that she told me that I started getting confused and I asked her why is she telling me because if I know how much I have. My problem was that the money she was talking about was not in my savings account it was hidden. When I get to my app and check for the money it was gone. I reported ***** to capitec and I was advised to go to the nearest police station to report and make a statement and forward to the ***** department. I did as they please and few days leter I was called by the bank assistant in management that they have reviewed my case and they find that I have given the *****sters my pin so I must not blame they it's fault. I told them that I am an adult and I know these things but how on earth I can give someone I don't know my pin. I am very confused because I thought taking you money to the bank you have a security the bank will take care of you money as you trusted the bank and bak your money with them. MY R43000. 00 was gone just like that and I am sick now dipression anxiety every sickness you know I am suffering with the trauma I can not understand it's like I am not living in this world. I am very disappointed with capitec and the worse part is that when I talk about this to other people they tell the same story that capitec employees are worse *****sters they are the ones who target our monies from the bank.

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Replies (3)
Capitec Bank
Capitec Bank's reply20 Jan 2024, 13:12
Official
Good day  nombuyiselo

Thank you for letting us know of your concern, and for your patience while we explore this matter. 

We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 
Capitec Bank
nM
nombuyiselo M's update20 Jan 2024, 13:26
Reviewer Update
I will be very much please if you can take this into consideration as I felt used by the replies I got from Capitec and I need you to get into the bottom of this matter as a highly risk and concern of the other bankers
Capitec Bank
Capitec Bank's reply21 Jan 2024, 09:50
Official
Good day Nombuyiselo 

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 
Capitec Bank