Buying MTN Super data via Capitec App.

I bought MTN Super data for R499 via capitec bank app on the 21/06/2024. I never received my data. I first went to mtn shop in festival mall to enquire and they told me they can't help me since i used capitec app and i should go to capitec, I then went to the branch in festival mall same day to enquire about this. They also told me mtn is the one who is supposed to help me but the gentleman I met there tried to find out what happened from my account. I was told that an email has been sent to mtn and it will take not more than 5 days to resolve the issue, I was also given a reference number together with the what'sup number to do a follow-up every 24hrs. I have been doing this and there is no movement on my query. I'm still waiting for my data/money, I can't do my work that requires internet connection. This is so frustrating and I am disappointed with Capitec. How can they include something on their app that is not reliable for their customers. I just need my money back now. I will make a plan for the data.