1 reviews | Active since Jun 2017

11 Feb 2018, 11:27

Buying Airtime from the Mobile Banking App

I recently bought airtime through the app,it went off my account but never reflected on my phone.When I tried to phone the 24 hour call centre,the line just rang.The money never reflected back on my account nor came through on my phone.The people's bank or so they say?I want answers as to why Capitec is taking my money?

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Replies (1)
Capitec Bank
Capitec Bank's reply12 Feb 2018, 09:38
Official

I acknowledge your posting, and have referred it to Syndora Smith for immediate attention.

Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank