Butterworth Capitec Rocks

As usual the staff at Capitec Butterworth has gone over and beyond to assist me when I had an emergency. I did an online purchase of under R200 and short after that I had countless "purchases" being debited from my account of R1170 I phoned Capitec Call Center and they assisted by talking me through the process of moving all remaining funds over to my credit card - up to that point there was 4 transactions that went off of the exact same amount. I quickly moved over all remaining funds and she assisted me to cancel the card in the mean time to avoid any further transactions.

I went to the branch as advised and the lady who assisted me was completely on the ball and helpful. She immediately issues me a new card and got on the phone to contact the correct people to do an investigation of the transactions. She explained from start to finish that it would cost x amount per transaction to investigate however the fee is way less than the amount. She asked me to mark down the date and check back with her again in 21-28 days if I have not heard back so she can do a follow up as the process does take some time. The way she handled the situation while I was all panicky and stressed out about all the money that is gone which is to be used for paying rent and expenses was much appreciated. Money was reversed back into my account before the time frame she stipulated. Everytime I have had an issue they sort it out quickly and with a smile.