BUT CAPITEC DOESN'T CARE!

I was ****** at gunpoint a month ago and I can honestly say that I thought the SAPS service was terrible but Capitec Bank has genuinely managed to add to the trauma I have suffered these last few weeks.

I've had to follow up with the serval time and all they can say is that my case has been handed over to the head of the ***** department and they can't assist me until this mystery person is done applying his/her mind.

Now one can appreciate due diligence when it comes to processes that need to be followed in a business but when can they at least do the bare minimum and at least communicate with their client to inform me when this head person will be concluding their investigation?

What pains me the most is that while this happening, no one at Capitec seems to appreciate the mental and emotional toll this whole thing is taking on me as their client. They honestly don't care. They've proven to me that they go out of their way to discourage me from making them do their work. They are not trying. I'm just another faceless bank account holder that's found himself in an unfortunate situation and now I'm making it their problem.

I honestly didn't expect much from the SAPS but I had hoped that my bank would be more humane in handling my case and communicating openly with a client would have been the first step to take in showing that they care. BUT CAPITEC DOESN'T CARE!