YE
Yassen E

1 reviews | Active since Dec 2018

16 Dec 2018, 00:54

Business Ethics

To whom can actually help,

I reported a ***** case to Capitec over 20 days ago and I have revieved no help. I followed the processes and I have been to the bank over 4 times but everytime I go there in order for a consultant to assist with contacting there ***** department to give feedback on the ********** account or if I will ever get my money back, but there is never an answer to the phones in the ***** department. I have spent over 30 to 40 minutes just waiting for some one to answer the phone at every visit.

If ***** is not a priority with your institution then what is?

Regards... Ethics Is Priority...

0
Replies (1)
Capitec Bank
Capitec Bank's reply18 Dec 2018, 11:38
Official
I acknowledge your posting, and have referred it to Nomfefe Wulane for immediate attention.
 
Feedback will be provided within 5 working days.  I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank