Business banking nightmare

Today has been this worst day of my history with Capitec. I recently opened a Business account with them and had to fill in a form as I was receiving fund from UK. It was a struggle, no one in the branch knew how to fill it in. Instead of being put through to business banking because I said I need assistance,rather I was left to go figure it out and after all the sweat I managed to fill in and submit before the closing time.

I'm trying to make follow ups and my calls keeps cutting without any success. I'm so stressed because I need the funds ASAP but I believe I need to open an account with another bank and not have this stress of people not knowing and promising to call back and they don't.

As a client I feel like I have to figure out everything myself.

I have already lost trust because I don't think I'll be assisted to. I'm sure I'll be promised a call in a few days regardless of how urgent it is and how I have been struggling with the service the whole day