Business banking difficulties

I have been trying to make a payment from my business account to a client since yesterday and my App returns a message that I have reached my profile limit yet I have not done anything for the day. I phone client care, I waited for over 5 minutes. I need to work with the money. Unfortunately I can't complain directly with the bank because their Facebook messenger now has a menu, you can't write your problem to them. Email takes forever. I need a solution now.