Business bankers for what???

I don't even receive a follow up call from my business banker , which is very sad. Example I have received notification from the central base data system that the bank need to verify my account details and send it back to them, I was not even aware of this until we have made so enquiry of why the account was not paid. Yet we pay for these services. Change my business banker and get someone more professional and proactive to deal with our business banking. Thank you Mercantile Bank, a good bank but the after service is pathetic.