NQ
Nandipha Q

1 reviews | Active since Sept 2025

23 Sept 2025, 08:15

Business bank termination without any information

Capitec sent me an email stating that my business account will be closed on 17 September 2025 before 12 noon, without any information , I visited the branch as requested none of the staff knew why my account would be closed every their ***** department didn't pick up any reason for termination, thier bbclientreview department is the worst to deal with. I asked for detailed explanation but to no my business is not in line with their policies, when I opened this account it was your consultant that assisted me and I never hide anything from her that we sell alcohol and food legal we have license to do so our main income is from . So why did she not tell me that you don't service Bar owners? She even asked if our license is active and I told her , there's no way in Cape Town in our area you would run an ******* bar. All our documents are in order.

All 3 of our devices were linked to our business account, I needed that business account. If the account was opened incorrectly by your consultant why not correct that instead of termination. Because all information was given to her.

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Replies (2)
Capitec Bank
Capitec Bank's reply23 Sept 2025, 08:38
Official
Good day Nandipha. Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank
NQ
Nandipha Q's update23 Sept 2025, 08:46
Reviewer Update
Thank you for your response, I will wait because I really needed this business account for business daily transaction.