Business account, with Bad professional business service.

Our Company recently opened a Capitec Business account, to facilitate online transactions for our Capitec customers. From the start, it was a bit of a nightmare with all the authentications and documents. we did everything that was required, and at last, got our account number, we had specific persons who should have access and authentication powers, and this information was provided but was never done as per our request, All our communication was ignored and we could not get any professional service and answers on how the profiles was set up, and no one can give us technical information or assist with electronic notification and notices for business. I don't understand why they give out business accounts but can't provide business services.