Business account struggle

I’ve been attempting to open a business account with Capitec for over 3 weeks now primarily to secure a card machine that's on sale before the end of November. The process has been unnecessarily stressful and disorganized, as I’ve had to repeatedly send the required documents from one consultant to another, only to receive responses with significant delays, a day later all the time. I have even requested a call back so many times.

I provided all the requested documentation, including a valid passport and visa, as instructed. Despite this, I was eventually told to go to a branch to complete the process. This was surprising, given that I was led to believe I would receive adequate support remotely. Additionally, I’m located in an area without a Capitec Business Hub, and I was informed that local branches would not be able to assist.

The entire experience has felt unprofessional and inefficient, raising the question of why the process was prolonged and complicated if I was ultimately going to be told to visit a branch. If Capitec is unable to open business accounts for customers in my situation, it would have been far more transparent and respectful to communicate this at the beginning of the process.