Bunch of money mafias!

I don’t even know where to start with this bank. I have a credit facility with them and they have auto arranged for my limit to be decreased because they say I have app**** for credit at the time which I did not. This happened on the 24th of August 2023. Just clear everything - My account was up to date and I also had paid more money into the account so that I can have funds reserved for emergencies. After they debited me for my monthly instalment I transferred extra funds and I had a positive balance of R2000 in the account.

The problem started when I couldn’t access the facility account - Upon querying this with the customer care agent I was told there is a technical problem with the facility and it will be resolved soon. I was given a reference *** by the lady consultant and she told me all their calls or queries have a reference.

The following day I checked my emails and found that my limit was decreased because they say I have app**** for credit hence they have decided to decrease my limit. I was flying out and didn’t have time to call. When I had time to call - all the agents checked and found that my account was in good standing and they further started to say my facility might have been decreased as a result of my other accounts with other service providers. I was transferred from pillar to post and when I asked for a reference from the collections agent he told me they don’t have references. Contrary to what the lady that gave me the reference the previous day said. Just shows how *********** they are! How do you just decide to decrease the limit and say it’s because of other accounts I have with others!? Besides even if that’s the case - I had an arrangement in place for my account in arrears. On top of this all along I have been prioritising Capitec facility account amongst all the accounts I have but they decided to just thank me with a plate full of brownies!

Well it has worked! I am actually going to prioritise it even more to settle this account as soon as possible and close all the accounts I have with them. I have left all the accounts on zero and everytime I make a payment to that facility I will request for a decrease until it’s paid up. Yes I’m just a drop in the ocean because you have millions of clients but surely it make a difference in my life as I am also going to get my wife to close her accounts as well - All my family in fact!

Just a few days ago my child was so sick that I had no plan assist because the only little funds I had kept in the facility were taken by force since I owe them that facility account number *** - If I knew I would have kept the funds in my other bank.

Thank you for waking me up! You definitely deserve a proper word of mouth with everyone I come across - I will tell them how good you are to take money for the incorrect reasons.

Losing about 10 clients won’t make any difference to you but over time if 10 clients are lost every six months it will make a difference to gain more clients to your competitors.

Bunch of money mafias!