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KM
Kevin M

1 reviews | Active since Nov 2021

11 Nov 2021, 20:41

Bunch of crimals!

If I could give less than 1 star I would. I am so sick and tired of capitec. Absolutely no help. I was there to deposit money IN THE BRANCH and after waiting *15* minutes of fails and fails it finally went through but threw an error! Got an incedent number after being said to give it 1 hour. Phoned the call centre number they gave me after 2 hours without MY MONEY reflecting in my account. I then got asked if I'm sure my account is active?!? It's the same account I use everyday! Logged the reference and was told it should be reflecting within 48 hours?? Seriously?!! I need MY money that should have been reflected INSTANTLY as it was a cash deposit! but I guess they don't care. Phoned again was told the matter was marked as "resolved" but they will escalate the matter and it would be resolved in 1 hour. Surprise surprise they changed my reference from when I first had the issue and didn't open a new reference. Big help. I DO NOT RECOMMEND CAPITEC BANK! Horrible and absolutely useless services! Fighting for over 24 hours for MY MONEY THAT IS NOW MISSING!!!

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Replies (3)
Capitec Bank
Capitec Bank's reply12 Nov 2021, 07:51
Official
Good day Kevin

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.

Kind regardsCapitec Bank 
KM
Kevin M's update12 Nov 2021, 15:28
Reviewer Update
It is with great disappointment that I have to wait ANOTHER DAY for customer care to reply to my query. I was at the cresta branch yet again this morning where the buck got passed with no resolve. Yet again another reference number as usual! I am strongly considering of taking this issue further as it might not be a lot of money to capitec but it is a considerable amount to me as I have responsibilities to take care of. Contacted call centre AGAIN! and have been told now it has to be resolved by another department. I am strongly considering taking this matter further and call in legal assistance and that will be for capitec banks cost.

It is supposed to be safer and instant to deposit at the bank itself.
Not cost me going up and down to the bank constantly. Calls to customer care wasting my time. Costing me money to chase my own money

3 days later not a single phone call or message made to me to apologize or update me on what's happening.

TOTALLY PATHETIC
Who is going to compinsate me for my time and money I have now wasted running after MY OWN MONEY??!!?!

Legal action will now be taken against capitec bank if not resolved soon
Capitec Bank
Capitec Bank's reply17 Feb 2022, 20:26
Official
Hi Kevin

Thank you for your patience as we worked through your matter. We can confirm that it has been resolved. 

You may contact Client Care or visit any Capitec branch should further assistance be required.

Kind regards

Capitec Bank