Bullying of clients

Capitec has paused my account for no reason, they send a message to take my ID to the branch when i get there, the consultant called the head office or what i don't know and after dropping the call, he told me that they want OD book and Proof of residence, today I went there with the requested documents, the consultant called them again and they said they want certified copies of ID, proof of residence as well as the payslip or sworn Affidavit stating source of income, mind you my acc is having 00,im so fed up of this incompetence of Capitec always putting accounts on Hold, just close my Account once and for all, you are now bullying us! Im fed up