Bull**** service

I purchased airtime on my capitec app then money goes off my account but i did not get the airtime, this is the 5th time something like this is happening its frustrating because i agently needed the airtime to call the school as my son was just send back home. they telling me that i must wait 24 hours because a case can be allocated why take the money if you have technical issues its high time maybe you stop selling airtime through cellphone banking.