Bug in Android app

Item: Capitec Bank
Rating: 1
Author: Pieter G

Since about a year ago there's a bug in Capitec's Android app. Video clips to their call centre and visits to the Woodlands branch yielded no response. I cannot make payments unless it is rounded to the nearest Rand, and when the amount ends in a zero, the amount paid is reduced by a factor of ten. It's embarrassing, annoying and I plan to move all my business away from Capitec because of this.

Helpful (0)

Replies (3)

Capitec Bank's replyOfficial

03 Apr 2022, 14:21

Good day Pieter

We acknowledge receipt of your query and have assigned your matter to a designated official.

You will receive further contact within the next business day.

Kind regards

Capitec Bank

Best regards,

Capitec Bank's reply03 Apr 2022, 14:21

Official

Best regards,

Pieter G's updateReviewer Update

05 Apr 2022, 02:43

So eventually Capitec came back to me. With a set of generic, unrelated questions. Apparently they cannot interpret the video evidence of their bad performing app.

Pieter G's update05 Apr 2022, 02:43

Reviewer Update

So eventually Capitec came back to me. With a set of generic, unrelated questions. Apparently they cannot interpret the video evidence of their bad performing app.

Pieter G's updateReviewer Update

21 Apr 2022, 16:55

So finally they admitted to the bug in their app. Now to get them to fix it, forget updating me on the progress.

Pieter G's update21 Apr 2022, 16:55

Reviewer Update

So finally they admitted to the bug in their app. Now to get them to fix it, forget updating me on the progress.