Broken at everyday

I'm a capitec client for a couple of years now..and have started visiting their new gateway branch..and believe me without fail almost everyday the aim is out of service..and I find it hard to believe why such a big branch is failing to get a new at or an additional one..When I ask managers they apologise and try to get it sorted out..and that's all they do and I cannot blame them as it should be the it or some department that should get it fixed ASAP. .cos no one pays for my additional fees for internal deposits..I'm honestly disappointed and fed up. .something must be done regards Dan